FAQs
Q: How can I track my order?
A: You can contact us via email: support@sneakerdaily.us or visit our Contact Us page.
Q: Which payment methods do you accept?
A: We offer a range of secure and convenient payment options, including Visa, PayPal, MasterCard, American Express, JCB, and Discover Card.
Q: What are your shipping costs?
A: Shipping costs depend on your location:
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Free shipping on all orders over: $99.00
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Standard Shipping:
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United States: $10.00
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Rest of the world: $11.99
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Express Worldwide Shipping: $25
You can read more detail in our Shipping Policy
Q: Where can I find my tracking number?
A: Once we have prepared your order, we will send you a notification email containing the tracking number.
Q: How can I return the items?
A: Please email us at support@sneakerdaily.us within 30 days of receiving your order. Items must be unused, unworn, and in original packaging. Include your order number, proof of purchase, and a brief explanation. Once approved, we’ll guide you through the return process and send you a return label if eligible.
See more in our Return and Refund Policy.
Q: If the shoes don’t fit, can I exchange them?
A: We do not offer direct exchanges. You may return the unused item in original packaging, and once the return is processed, you can place a new order in the correct size.
See more in our Return and Refund Policy.
Q: How can I cancel my order?
A: Please contact us as soon as possible at support@sneakerdaily.us.
- If your order hasn’t shipped, we’ll cancel it and issue a full refund.
- If your order has shipped, it can still be returned according to our Return Policy, including a 35% restocking fee and no refund on shipping costs.
See more in our Policy
Store Information
Company Name: The Shoes You Want, LLC
Company Number: 7592895
Brand Name: SneakerDaily
Email: support@sneakerdaily.us
Store Address: 7150 Hamilton Blvd Suite 310 Trexlertown, PA 18087, USA
Contact Form: Click here
Phone: +1(734) 330-6561
Business Hour: From Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time - ET)
Response Hour: We strive and expect to reply within 8 business hours.
Review: Trustpilot
