Exchange Policy

At SneakerDaily, we strive to ensure that you receive the best quality footwear. If you need to exchange an item due to a defect or because you received the wrong product, we are happy to assist you. Please note that we do not offer exchanges for customer selection mistakes, such as ordering the wrong size, color, or style.

1. Eligibility for Exchanges

We accept exchanges under the following conditions:

  • The product is defective or damaged upon arrival.
  • You received an incorrect item compared to what was ordered.

Exchange requests must be submitted within 30 days from the delivery date. After this period, we are unable to process exchanges.

We do not offer exchanges for:

  • Customer errors in selecting size, color, or style.
  • Items returned in used, worn, or damaged condition.
  • Sale items (only regular-priced items are eligible for exchanges).

2. How to Request an Exchange

To initiate an exchange, please contact us at support@sneakerdaily.us with:

  • A clear photo or video of the product showing the defect or incorrect item.
  • Your order number and details of the exchange request.

Once approved, we will provide further instructions. The product must be unused, in its original packaging, and include proof of purchase.

3. Exchange Process

  • For defective or incorrect items, we will provide a prepaid return shipping label at no cost to you.
  • Once we receive and inspect the returned item, we will ship out the replacement product at no additional cost.
  • If the requested replacement is out of stock, we will issue a full refund or, if you prefer, store credit.

4. Exchanging for a Different Item (Change of Mind)

If you wish to change to a different model, size, color, or style for reasons not related to a product defect, we do not process this as a direct exchange. Instead, please:

  1. Return the original item in line with our Returns & Refunds Policy (change-of-mind returns are subject to the return shipping cost and a 35% restocking fee).
  2. Place a new order for the item you would like.
  3. Once we receive and process your return, we will issue your refund according to our refund terms.

5. Exchange Processing Time

  • Once your returned item is received and inspected, we will process approved exchanges within 3–5 business days and ship the replacement item.
  • You will receive an email notification once your exchange has been approved and the replacement item has been shipped.

For any further assistance, please contact us at support@sneakerdaily.us. Our team is here to help.

Contact Information

SNEAKERDAILY LTD

Company Number: 16678192

Email: support@sneakerdaily.us

Address: 24-26 Arcadia Avenue, Fin009, London, N3 2JU, United Kingdom

Contact Form: Click here

Business Hour: From Monday to Friday: 9:00 AM – 5:00 PM (GMT)

Response Hour: We strive and expect to reply within working 24-48 Business hours on weekdays to most queries.