Return & Refund Policy

1. Return Time Frame

We accept returns for all orders worldwide within 30 days from the date the tracking information shows successful delivery. Return requests submitted after 30 days from the confirmed delivery date will not be accepted.

2. Return Conditions

a) Eligible Condition for Returns

All returned items must be in brand-new condition, unused, unworn, and with all original tags attached. Items with missing tags, visible wear, or damage caused by the customer will not be eligible for return or refund.

b) Returns Due to Product Defects or Wrong Items

If you receive a defective product or an incorrect item (wrong size, model, or color), please send clear photos or videos as evidence to support@sneakerdaily.us. Our team will review your case within 2 business days and provide a prepaid return label if the return is approved. For approved defect or wrong-item returns, return shipping costs will be fully reimbursed.

c) Returns for Non-Defective Items (Change of Mind)

If you decide to return your item for personal reasons not related to a product issue, you must submit your request to support@sneakerdaily.us within 30 days of delivery. Customers are responsible for the return shipping cost, and a 35% restocking fee (excluding the original shipping cost) applies to all change-of-mind returns. Where a prepaid return label is provided, the shipping fee will be deducted from the refund amount.

3. Return Method

Once your return request is approved, we will send you an email containing a downloadable return label. Please print and attach the label to your package before shipping it back. All returns must be approved before shipping items back — unauthorized returns will not be accepted.

4. Return Address

All approved returns must be shipped to the following address:

SNEAKERDAILY LTD
7 Coronation Road, Dephna House,
London, NW10 7PQ,
United Kingdom

5. Refund Policy

Refunds are issued in USD (United States Dollar) to the original payment method used at checkout. After we receive and inspect your returned item, your refund will be processed within 5–10 business days. The time it takes for the funds to appear in your account may vary depending on your bank or card provider.

6. Exchanges

We do not offer direct exchanges for incorrect selections such as size, color, or style. If you need a different item, please cancel your order within 48 hours of placing it (see Section 7), or submit a return request in line with this policy and place a new order for the item you want.

7. Order Cancellation

Orders can be canceled within 48 hours of purchase for a full refund, provided the order has not yet shipped. If your order has already been dispatched to the carrier, cancellation will no longer be possible, and you may instead follow the return process once the package arrives.

8. Important Notes

• All returns must be approved by our team before shipping items back.
• We recommend using a tracked shipping service for returns, as we cannot process refunds for return shipments that are lost in transit and cannot be verified as delivered to us.
• Please use a valid email address when placing your order, as all return and shipping communication will be sent via email.

9. Customer Support

If you have any questions, please contact our support team at support@sneakerdaily.us. We aim to respond within 24 hours on business days.

Contact Information