Frequently Asked Questions (FAQs)

1. How long will it take to receive my order?

Every order is processed within 1–3 business days before dispatch. Estimated delivery times after dispatch are:

• United Kingdom: 3–7 business days
• United States: 7–14 business days
• Europe: 5–10 business days
• Rest of the world: 10–20 business days

Please note that delivery times may be slightly longer during peak seasons, public holidays, or due to customs processing and other circumstances beyond our control. You will receive a tracking number by email once your order has shipped.

2. Do you ship internationally?

Yes, we offer worldwide shipping through trusted logistics partners. Shipping costs and estimated delivery times are calculated at checkout based on your delivery address. Please note that any import duties or taxes required by your country are the responsibility of the customer.

3. Is it safe to shop online at SneakerDaily?

Yes. Our website uses secure SSL encryption to protect your data, and all payments are processed through trusted, secure payment providers. We never rent, sell, or share your personal information with third parties. For full details, please read our Privacy Policy.

4. What payment methods do you accept?

We accept major credit and debit cards and other secure payment methods displayed at checkout. All prices on our website are shown in US Dollars (USD), and the final amount charged is the price shown at checkout, with no hidden fees. For more information, see our Payment Policy.

5. Can I modify my order after placing it?

If you need to change the size, color, or delivery address, please contact us at support@sneakerdaily.us as soon as possible. We will do our best to update your order before it is dispatched. Once an order has shipped, we are unable to make changes.

6. Can I cancel my order?

You may cancel your order for a full refund at any time before it has shipped. Once the order has been dispatched, cancellation is no longer possible, and you may instead return the item under our Returns & Refunds Policy. To request a cancellation, email us at support@sneakerdaily.us as soon as possible.

7. Can I return or exchange an item?

We accept returns and exchanges within 30 days of delivery, provided the item is unused, in its original condition, and accompanied by proof of purchase. For defective, damaged, or incorrect items, we cover the return shipping cost. Returns due to a change of mind or an incorrect size/color/style chosen by the customer may be subject to return shipping fees. Please review our Returns & Refunds Policy and Exchange Policy for full details.

8. When will I receive my refund?

Once we receive and inspect your returned item, your refund will be processed to your original payment method within 5–10 business days. The time it takes for the funds to appear in your account may vary depending on your bank or card provider.

9. What if I haven’t received my package?

If your tracking status shows as “Delivered” but you have not received your order, please:

• Check around your property and with any neighbors who may have accepted it.
• Check with your local post office or delivery depot.
• Contact the shipping carrier using your tracking number for further details.

If the issue is still unresolved, please contact our support team at support@sneakerdaily.us and we will assist you.

10. How can I contact you?

You can reach our customer support team by email at support@sneakerdaily.us or through our Contact Us page.